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Common Questions


If you have a question about your account or an order you have placed with us, visit our Orders FAQ.

How do I sign up?
How do I check a company?
Where does your data come from?
How do you calculate the risk scores?
Why do you have my details?
How do I amend my details?
Can my details be removed?
Can you hide my address and DOB?
Can you prevent my details appearing in Google and other engines?
I have no active appointments so cannot update my address

What are the requirements to file accounts in the UK?
What about Data Protection?
Why do you show Cash at Bank?
Why is profit and loss not included?
I have a question about my order
How can I get in touch with a company listed?
I would like to report a website bug or technical issue
Why have you taken money from my bank account?
I would like to discuss a partnership opportunity
Can I get details about your API?


How do I sign up?

Visit our Sign up page where you can Register FREE or choose a monthly or annual subscription plan.

Where does your data come from?

The company and director details we hold are extracted from public records held at Companies House and other official sources. All details are published according to our Listing Policy and Companies Act legislation.

How do you calculate the Risk Score and Credit Limit?

Please visit Company Risk Score for full details of our algorithms and calculations.

Why do you have my details?

Our website offers details of Limited companies and associated directors for the purpose of credit checking and due diligence. We use publicly available data sources and API's to extract company data and group it together in a logical way. There is no restriction on the publication of this data, which is available to view on various public platforms, including credit reference agencies, business directories and from Companies House directly.

How do I amend my details?

The data we hold is sourced from Companies House and any amendments must be made at the source. We are not authorised to amend official records. If you have found a discrepancy in the data please use the update details form.
If you would like to claim a listing and add details to a company profile, please visit Claim my Company

Can my details be removed?

No. The company and director details we hold are extracted from public records held at Companies House and other official sources. All details are published according to our Listing Policy and Companies Act legislation.
Although we are happy to hide certain details (see below) we are unable to remove any records without exception. The purpose of Company Check is transparency. Allowing our visitors to carry out due diligence and check that the individuals they are doing business with are who they say they are. By hiding records, we would undermine this very ethos. Whilst we understand that some people have reservations about details being available on our website, the records we hold are public information and there is no legal requirement for us to hide any data.

Can you prevent my details appearing in Google?

No problem. We can hide company and director records from search engines such as Google, by adding a noindex tag to the page. This prevents Google finding your director page when they crawl the web and the page will no longer show in search results when someone keys in a related search term. To request removal from search engines, please use the Removal Request Form and ensure that you include your director ID number or company registration number. This is an automated process and an ID is required in order to action your request.

Can you hide my home address?

If your home address is showing this is because it is registered to your public record at Companies House. We are not authorised to amend an official record. If you hold any active appointments, Companies House will allow you to file a service address to prevent disclosure of your home address. You MUST file a form CH01 directly at Companies House. Changes will filter through to our database automatically within 10 working days. If you hold no current appointments, we can hide the address for you - see below.

Can you hide date of birth?

The date of birth cannot be removed as it is necessary to distinguish directors. We understand some directors have reservations about a full date of birth being visible to general members of the public and therefore only show year of birth. If you hold no active appointments, we are happy to hide the year of birth - see below. A full date of birth is visible to customers who hold an account with Company Check and are logged in.

I hold no current appointments so cannot amend the details at Companies House. What can I do?

If you have no active directorships then you will be unable to file a service address in place of the home address Companies House has registered for you. In this case, we will hide your address on our website upon request. Please use the Removal Request Form and ensure that you include your director ID number. This is an automated process and an ID is required in order to action your request. The system will confirm that you hold no current appointments, and then hide the address and year of birth for you.

What are the requirements to file accounts in the UK?

Different sized companies are required to file different levels of information. Smaller companies, for example are entitled to file abbreviated balance sheet, where turnover and profit and loss are not disclosed. Visit our page on Accounts Filing Requirements Requirements.

How about Data Protection?

We are registered under The Data Protection Act, no. Z2990209 although Limited company and director data is not subject to the Data Protection Act. There are no Data Protection issues involved in the submission of company director data.

Why do you show Cash at Bank?

Our company listings include figures extracted from the accounts filed at the Companies House registry, no permissions are required to publish any figures. Cash at bank is an accounting term and should not be confused with the bank details of the company or directors. If you believe there is any discrepancy should check first against your filed accounts which can be downloaded free of charge by logging in to companycheck.co.uk

Why is profit and loss not included?

We source the accounts information from the company's filed accounts. We do not amend the figures. Different sized companies are required to file different levels of information. Smaller companies, for example are entitled to file abbreviated balance sheet, where turnover and profit and loss are not disclosed.

I have a question about my order

Login to your Account to edit your personal details, amend your subscription options and view your order history. You will also find your own dedicated customer support phone number. Further help is available in our Orders FAQ.

How can I get in touch with a company listed?

We have contact details for most companies, however these are only available if they have been provided either by the company directly, or sourced from third party suppliers and public directories. Phone numbers, email addresses and website details are not required to be submitted to Companies House when a company is registered. If you cannot find contact details on companycheck, we would suggest you try directory enquiries, search the web for Facebook and Twitter profiles, or write to the business at their registered office address which can be found by searching our website. Find more Company and Director UK Credit Info.

I would like to report a website or technical issue

If you have experienced any technical issues with our website, please let us know using our contact form. We will address the issue as soon as possible. Ensure that you provide as much information as possible as to how the issue arose.

Why have you taken money from my bank account?

We are contacted daily by people who mistake us for companies we list. Any payments made to us will state Company Check Ltd on your bank statement. If your statement shows the name of any other company, then we cannot help you. You must contact the company concerned. Company Check Ltd has NO association with any of the companies we list.

I'd like to discuss a partnership opportunity

We're always interested in expanding our data set and getting involved in new projects. Drop us an email with your ideas and contact details and we'll get back to you. Alternatively catch us on Facebook or Twitter.

Can I get details about your API?

Sure, use our contact form and provide a brief explanation of your requirements and what you intend to use the data for.

Still need to ask us something?

The answers above apply to 99% of enquiries we receive regarding our data and listings. If we haven't answered your question please visit our Contact page.